IMPORTANT MESSAGE FROM PECO
2301 Market Street, S14-1
Philadelphia, PA 19103
PECO Extending Customer Support to Ensure All Residents Have Safe and
Reliable Service During This Critical Time
Company to provide electric service to previously disconnected customers
PHILADELPHIA, PA (March 23, 2020) – PECO is taking several steps to help ensure all customers
have access to electric service during this critical time. As the COVID-19 pandemic evolves, PA
Governor Tom Wolf has ordered all non-life-sustaining businesses to close physical locations to slow
coronavirus spread. With more people, including children, at home during the day, PECO will be
working with customers who have had their service disconnected to reconnect service and help ensure
access to safe and healthy environments.
“We provide an important service and recognize that our customers are relying on electricity during this
critical time,” said Mike Innocenzo, PECO president and CEO. “We need to come together in support of
one another during this time, ensuring every customer has access to safe and reliable electric service is
just one of the many ways we are doing just that.”
Customers who have had their electric service disconnected should contact PECO at 1-800-494-4000 to
begin the reconnection process. No new connection fees or deposits will be required however customers
will continue to be responsible for previous unpaid balances. As part of this process, PECO Customer
Care Associates will work with customers to help identify assistance programs that can supplement bill
payment and can help ensure service remains on after this pandemic.
PECO is committed to the safety of its employees, customers and communities. PECO will not restore
service where unsafe conditions exist and will work with agencies, where possible, to identify support to
assist in correcting unsafe conditions before service is reconnected.
PECO is taking additional steps to help customers in need and expand awareness of programs to help
customers stay connected to service. Customers are reminded of payment options like budget billing and
flexible payment arrangements to help manage bills. In addition to these programs, PECO works with the
community and government partners to get assistance into the hands of our customers who need it the
most. These programs include:
• Customer Assistance Program (CAP): An annual credit on a customer’s bill based on the
total household income and the customer’s energy use. The annual credit is provided
against the customer’s bill throughout the year, with customers receiving a larger credit
during months when they use more energy and a lower credit when they use less energy.
• Low-income Home Energy Assistance Program (LIHEAP): A Federal grant program to
help low-income customers manage their energy costs and ensure service during the
heating season. In 2018, PECO customers received more than $16.8 million in LIHEAP
• Matching Energy Assistance Fund (MEAF): A program funded by voluntary
contributions of citizens and matched dollar for dollar by PECO for up to $500 per
commodity in total assistance for those who qualify.
• Customer Assistance and Referral Evaluation Services (CARES): A referral and
information service designed to assist customers who have temporary personal or
financial hardships that prevent the payment of their utility bill. CARES regularly assist
about 4,000 customers each year.
Customers may also register for “My Account,” a web-based interactive tool that provides them with a
detailed analysis of their specific energy use and offers ways to save money and energy. Visit
peco.com/myaccount or PECO’s free mobile app to learn more about these programs.
PECO, founded in 1881, is Pennsylvania’s largest electric and natural gas utility. Headquartered in
Philadelphia, PECO delivers energy to more than 1.6 million electric customers and more than 532,000
natural gas customers in southeastern Pennsylvania. The company’s 2,700 employees are dedicated to
the safe and reliable delivery of electricity and natural gas as well as enhanced energy management
conservation, environmental stewardship and community assistance. In 2018, PECO was named to
Forbes Magazine’s list of Best Employers for Women. The company also has an estimated annual
economic impact of $4.8 billion in Pennsylvania, supporting more than 9,000 local jobs and producing
$775 million in labor income. PECO is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's only
Fortune 100 utility and leading competitive energy provider. For more information visit PECO.com, and
connect with the company on Facebook and Twitter.